Privacy Policy

Right Hand Rhino ("Right Hand Rhino," "we," "us," or "our") provides commercial window washing, pressure washing, and high dusting services to businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have — including how we handle phone numbers and text messaging (SMS) data.

Who We Are

Our website address is: https://righthandrhino.com. Right Hand Rhino operates in multiple markets, including Oklahoma City, Las Vegas, Chattanooga, Huntsville, Jacksonville, Tampa, Orlando, Ft. Myers, and Charleston. Our mailing address is PO Box 316, Thompson Station, TN 37179.

Information We Collect

We collect information you provide directly to us, such as when you request a quote, sign up for service, communicate with our sales or accounting team, or otherwise interact with our website or staff. This may include:

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  Contact informationYour name, company name, job title, email address, mailing address, and phone number.
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  Service and account informationFacility addresses, service preferences, scheduling details, and billing and payment records.
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  CommunicationsThe content of emails, calls, and text messages between you and Right Hand Rhino.
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  Website usage informationIP address, browser type, and pages visited, collected automatically through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

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  Provide quotes, schedule and perform services, and manage your account.
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  Send appointment confirmations, service updates, and invoices.
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  Respond to inquiries and provide customer support.
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  Communicate with you by phone, email, or text message, where you have provided consent to do so.
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  Maintain business records for accounting, collections, and legal compliance.
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  Improve our website and services.

Text Messaging (SMS) Communications

If you provide your mobile phone number to Right Hand Rhino, you may receive text messages related to scheduling, service updates, invoicing, and account communications. We only send text messages to numbers that have opted in to receive them.

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP to any message you receive from us. You may reply HELP for assistance, or contact us using the information below.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except as necessary to provide the messaging service itself (for example, our SMS/communications platform provider) or as required by law.

Who We Share Your Information With

We do not sell your personal information. We may share information with:

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  Service providersCompanies that perform work on our behalf, such as our phone and messaging platform provider, payment processors, scheduling and accounting software, and IT support — solely to help us operate our business and deliver services to you.
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  Legal and safety purposesIf required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Right Hand Rhino, our customers, or others.
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  Business transfersIn connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

As stated above, text messaging opt-in data and consent is never shared with third parties for marketing or promotional purposes.

Cookies

Our website may use cookies to support basic functionality, remember your preferences, and understand how visitors use our site. If you leave a comment on our site, you may opt in to saving your name, email address, and website in a cookie for your convenience on future visits. You can control or disable cookies through your browser settings.

Embedded Content

Pages on our site may include embedded content (for example, videos or maps) from other websites. This content behaves the same as if you visited the other website directly, and that third party may collect data about your interaction with it, subject to their own privacy policy.

How Long We Retain Your Information

We retain account, service, and billing information for as long as needed to provide services and to meet our accounting, tax, and legal obligations. Text messaging opt-in and consent records are retained to document compliance with applicable messaging regulations.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure.

Your Rights and Choices

You may request to review, correct, or delete the personal information we hold about you, or ask us to stop contacting you, by reaching out using the contact information below. You can opt out of text messages at any time by replying STOP.

Children's Privacy

Our services are intended for businesses and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Right Hand Rhino
PO Box 316, Thompson Station, TN 37179
Phone: (615) 290-5744
Email: hello@righthandrhino.com